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FAQs for Voucher Recipients

Elderly Health Care Voucher Scheme Frequently Asked Questions and Answers for Voucher Recipients

I.Eligible persons

A:Elderly person aged 65 or above who holds a valid Hong Kong Identity Card within the meaning of the Registration of Persons Ordinance (Cap. 177) or a valid Certificate of Exemption within the meaning of the Immigration Ordinance (Cap. 115), except for those who obtained a Hong Kong Identity Card by virtue of a previous permission to land or remain in Hong Kong granted to him/ her and such permission has expired or ceased to be valid, is eligible for using the vouchers even if he/she is not a permanent resident.

A: Yes. All elderly residents aged 65 or above, except for those who obtained a Hong Kong Identity Card by virtue of a previous permission to land or remain in Hong Kong granted to him/ her and such permission has expired or ceased to be valid, are eligible for using the health care vouchers.



II. Services covered by the Scheme

A: Health care vouchers can be used for private (non-subsidized) healthcare services. Based on principle of avoiding double subsidy by the Government, unless otherwise specified, vouchers cannot be used for public services or those directly subsidized by the Government (including the publicly subsidized healthcare services purchased from the private sector). Health care vouchers can be used for healthcare services provided by charitable organizations, non-profit making organizations or other non-government organizations as long as the aforesaid principle is complied with.

A: It depends on the nature of the organizations by which the community nurses are employed. The eligible person can use health care vouchers to pay the services provided by the community nurses employed by private institutions. The principle is to avoid double subsidy by the Government.

A: No. The Elderly Health Care Voucher Scheme aims at enhancing the primary healthcare services for the elderly persons. Therefore, the vouchers cannot be used for in-patient services.

A: Yes, if the A&E services belong to out-patient services and no in-patient services are involved, the voucher can be used for paying such services. Yet, as the Elderly Health Care Voucher Scheme aims at enhancing the primary healthcare services for the elders, we hope that healthcare service providers can recommend elders to use their health care vouchers for primary healthcare services.

A: Yes. Health care vouchers can be used for preventive and curative services but not for solely purchasing products such as medications, spectacles, dried seafood, personal care products, food products or medical equipment.

A: No. The Elderly Health Care Voucher Scheme aims at enhancing the primary healthcare services for the elderly persons, and therefore is not applicable to day surgery procedures.



III. The Use of Health Care Vouchers

A: With the Scheme enhanced by lowering the eligibility age from 70 to 65 with effect from 1 July 2017, elderly persons who reached the age of 65 to 69 in 2017 could start to use vouchers since 1 July 2017. From 2018 onwards, the annual voucher amount would be deposited in their accounts on 1 January of respective years. Nevertheless, an elder who obtained a Hong Kong Identity Card by virtue of a previous permission to land or remain in Hong Kong granted to him/ her and such permission has expired or ceased to be valid is not eligible to use vouchers.

A: Elderly person aged 65 or above in 2018 who holds a valid Hong Kong Identity Card or Certificate of Exemption issued by the Immigration Department, except for those who obtained a Hong Kong Identity Card by virtue of a previous permission to land or remain in Hong Kong granted to him/ her and such permission has expired or ceased to be valid, is eligible for the abovementioned additional, one-off $1,000 worth of vouchers for each of the two years even if the elder had yet to create a voucher account on or before 26 June 2019. Those who had yet to create a voucher account on 26 June 2019 would receive their entitled voucher amount, including the additional $1,000 for each of the two years, upon account creation, which is subject to the accumulation limit of vouchers of relevant years.

A: In order to facilitate elderly persons, they do not need to register in advance. When an eligible elderly person needs to receive healthcare services and use the vouchers, he/she just has to show his/her HKIC to an enrolled healthcare service provider and sign a consent form after receiving the healthcare services in person.

A: Voucher recipients or their carers can browse the list of enrolled healthcare service providers at the Health Care Voucher Scheme website (www.hcv.gov.hk) or call 2838 2311 to obtain the list.

A: No. With a view to avoiding theft of identity and protecting the right and interest in using vouchers, an elderly person is required to show his/her original HKIC for verification of identity by healthcare service providers.

A: No. With a view to avoiding theft of identity and protecting the right and interest in using vouchers, an elderly person is required to show his/her original HKIC for verification of identity by healthcare service providers.

A: During the Scheme period, unused voucher amount of each year can be retained for use in the following years. The unspent voucher amount can be carried forward and accumulated by an eligible elderly person but subject to an accumulation limit of vouchers of relevant years. There is no restriction on the number of years that an elderly person may carry forward the unspent voucher amount but the cumulative total in the account as at 1 January each year cannot exceed the accumulation limit of that year.

Unused Quota on optometry services will lapse at the end of each cycle. It cannot be carried forward and accumulated to the next 2-year cycle.

A: For elders who were eligible to use vouchers in 2019 (i.e. those born in 1954 or before), the first cycle ran from 26 June 2019 until 31 December 2020. The first cycle of less than two years also made available a Quota of $2,000 vouchers for use on optometry services. The second 2-year cycle runs from 1 January 2021 to 31 December 2022, and so on. For those born in 1955 or after, the 2-year cycle is counted from 1 January of the year in which they become eligible to use vouchers.

A: Elderly persons can use vouchers at any clinics of service providers who have enrolled under the Scheme. A Scheme logo Health Care Voucher will be displayed outside the clinic for easy identification.

A: As long as there are enrolled healthcare service providers providing healthcare services for the eligible elderly persons in the convalescent home, the elderly persons can use the vouchers.

A: No. Voucher can only be used by the eligible elderly person himself/herself and cannot be transferred to or shared with another person.

A: No. The vouchers can only be used by the eligible elderly person himself/herself for primary healthcare services. They are non-transferable and not for sale. Any person who makes use of the HKIC of deceased elderly person to use the latter's unspent vouchers might be charged of fraud and subject to criminal liability.

A: Upon deduction of vouchers from the elderly persons’ voucher accounts, enrolled healthcare service providers will provide elderly persons with a “Notice on use of Health Care Voucher” indicating the voucher amount before the visit, claimed for the visit and the remaining voucher amount for use after the visit. Moreover, family members or carers can help elders to check the voucher balance, the amount of vouchers that can be used for optometry services, the amount of vouchers to be deposited in their accounts on 1 January of the coming year and the amount of vouchers expected to be forfeited on that day due to the accumulation limit being exceeded by accessing the voucher balance enquiry though this website or calling the voucher balance enquiry hotline (2838 0511). Elderly persons who have registered with eHealth can also check the above information and voucher transaction records in the past two years by using eHealth App.

A: Guardians are given the legal power by the Guardianship Board to make important decisions relating to personal circumstances for such adults about his/her place of residence or consenting to his/her medical or dental treatment. Guardians may also be given legal power to manage a limited amount of that person’s money. For cases with the Director of Social Welfare as the legal guardian, they will be followed up by social workers of the Social Welfare Department. Regarding elders who are incapable of making their own decisions and have no legal guardian, issues concerned are usually handled by their family members or social workers (not duly authorized) on the premise that the benefit and welfare of the elders are safeguarded. The above arrangements are applicable to the Scheme. The enrolled healthcare service provider needs to show the guardian the “Consent of Witness/Guardian to Transfer Personal Data” which contains the terms that they are required to consent to and the statement of purpose. After reading the above document, the guardian should write his/her name, HKIC number and date on the consent form and sign it.

A: If the elderly person is illiterate, he/she can put a mark or finger print on the space for signature to indicate that he/she understands and agrees with the amount of vouchers deducted in the presence of an adult as witness. The enrolled healthcare service provider needs to show the witness the “Consent of Witness/Guardian to Transfer Personal Data” which contains the terms that they are required to consent to and the statement of purpose. After reading the above document, the witness should write his/her name, HKIC number and date on the consent form and sign it.

A: Yes. The witness should write his/her name, HKIC number and date on the consent form and sign it.


Health Care Voucher Division
Department of Health
July 2021

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