Zhongshan Hospital of Traditional Chinese Medicine

Highlights

Health care vouchers are issued and claimed through an electronic platform. Eligible elderly persons need not pre-register, collect or carry the vouchers.

Starting from 9 July 2025, elderly persons can make an outpatient reservation through the following three methods: Zhongshan Hospital of Traditional Chinese Medicine (“ZSHTCM”) WeChat mini program, visiting the Hong Kong Elderly Health Care Voucher Counter of the Convenience Service Centre of the hospital in person or Self-service machine. Elderly person, who has an eHealth (Subsidies) account created, can make an outpatient reservation through the ZSHTCM WeChat mini program directly. Upon arrival for consultation, elderly persons can visit in person the Hong Kong Elderly Health Care Voucher Counter of the Convenience Service Centre at the lobby on 1/F, Outpatient Building, present a valid Hong Kong Identity Card (“HKID”) or Certificate of Exemption (“CoE”) issued by the Immigration Department (“ImmD”) of the Government of Hong Kong Special Administrative Region to undergo identity verification and complete relevant procedure, and wait at the corresponding clinic area according to their registration timeslot. For payment settlement, elderly persons can use vouchers to pay for the fees at the dedicated payment counter for Elderly Health Care Voucher on 1/F, Outpatient Building.

If the elderly person is under emergency care, he/she should receive treatment in order after registering at the Emergency Department triage desk or a Self-service machine with a valid HKID or CoE issued by the ImmD. For payment settlement, elderly persons should undergo identity verification at the dedicated payment counter for Elderly Health Care Voucher of the Emergency Department and use vouchers to pay for the fees.

Elderly persons will need to provide consent to join Electronic Health System (“eHealth”) (if not already) before they could use vouchers outside Hong Kong.

The ZSHTCM will make voucher claim for the elderly person. At the same time, the record of voucher usage in the elderly person’s account will also be updated. Upon completion of the process of making voucher claim, the ZSHTCM will give a printed record of the voucher balance to the elderly person for retention. However, elderly persons cannot use vouchers to pay for the same episode of service with service fees being covered by national medical insurance.

Designated departments of ZSHTCM at which the use of health care vouchers are allowed

Health care vouchers can be used for the outpatient services, including preventive care services as well as curative and rehabilitative services, provided by the following 12 outpatient departments of the ZSHTCM:

• Internal Medicine
• Surgery
• Orthopedics
• Ophthalmology
• Otorhinolaryngology
• Gynecology
• Traditional Chinese Medicine Characteristics Clinic
• Health Management Center
• Psychology Department
• Department of Sleep Medicine
• Department of Stomatology
• Emergency Department

Services applicable for the Elderly Health Care Voucher Pilot Reward Scheme

A three-year Elderly Health Care Voucher Pilot Reward Scheme (“Pilot Reward Scheme”) is rolled out under the Elderly Health Care Voucher Scheme on 13 November 2023. Through providing rewards, eligible Hong Kong elderly persons aged 65 or above are encouraged to use vouchers for receiving designated primary healthcare (“PHC”) services such as health assessment, chronic disease screening and management provided by private healthcare service providers. As long as an elderly person’s principal reason for visit to a healthcare service provider is to receive designated PHC services, the amount of vouchers used by the elderly person on that occasion can be accumulated for earning reward, which can be used for settling fees for designated PHC services in future.

Designated PHC services under the Pilot Reward Scheme are applicable to outpatient services on preventive and follow-up/monitoring of long term conditions provided by the above-mentioned 12 designated outpatient departments of the ZSHTCM.

Contact

Zhongshan Hospital of Traditional Chinese Medicine

Address: No. 3, Kangxin Road, West District, Zhongshan
Telephone enquiry: (+86) 0760-89980666
Website: http://www.zsszyy.com