Shenzhen Hospital of Southern Medical University

Highlights

Health care vouchers are issued and claimed through an electronic platform. Eligible elderly persons need not pre-register, collect or carry the vouchers.

Starting from 28 August 2025, elderly persons can make an appointment through the following three methods: using the Shenzhen Hospital of Southern Medical University (“SHSMU”) WeChat mini program, calling the appointment hotline or visiting the Cashier Counter for Elderly Health Care Voucher on 1/F of the Outpatient Building of SHSMU.

If an elderly person has an eHealth (Subsidies) account created, he/she can make an outpatient reservation through the Shenzhen Hospital of Southern Medical University WeChat mini program directly. Upon arrival for consultation, elderly persons shall visit in person the Cashier Counter for Elderly Health Care Voucher on 1/F of the Outpatient Building, present a valid Hong Kong Identity Care (“HKID”) or Certificate of Exemption (“CoE”) issued by the Immigration Department (“ImmD”) of the Government of the Hong Kong Special Administrative Region to undergo identity verification and complete relevant procedure, and wait at the corresponding clinic area according to their registration timeslot. Elderly persons can use vouchers to pay for the fees at the Cashier Counter for Elderly Health Care Voucher on 1/F of the Outpatient Building after receiving services.

If an elderly person is attending the Emergency Department, he/she can receive treatment in order after undergoing triage at the emergency triage desk with a valid HKID or CoE issued by the ImmD and registering at the Cashier Counter for Elderly Health Care Voucher. Elderly persons should visit the Cashier Counter for Elderly Health Care Voucher of the Emergency Department to undergo identity verification and use vouchers to pay for the fees after receiving treatment.

Elderly persons will need to provide consent to join Electronic Health System (“eHealth”) (if not already) before they could use vouchers outside Hong Kong.

The SHSMU will make voucher claim for the elderly person. At the same time, the record of voucher usage in the elderly person’s account will also be updated. Upon completion of the process of making voucher claim, the SHSMU will give a printed record of the voucher balance to the elderly person for retention. However, elderly persons cannot use vouchers to pay for the same episode of service with service fees being covered by national medical insurance.

Designated departments of SHSMU at which the use of health care vouchers are allowed

Health care vouchers can be used for the outpatient services, including preventive care services as well as curative and rehabilitative services, provided by the following 12 outpatient departments of the SHSMU:

• Internal Medicine Department
• General Surgery Department
• Orthopedic Department
• Traditional Chinese Medicine Department
• General Practice Department
• Gynaecology Department
• Rehabilitation Medicine Department
• Stomatology Department
• Emergency Department
• Ophthalmology Department
• Otolaryngology (ENT) Department
• Health Management Center

Services applicable for the Elderly Health Care Voucher Pilot Reward Scheme

A three-year Elderly Health Care Voucher Pilot Reward Scheme (“Pilot Reward Scheme”) is rolled out under the Elderly Health Care Voucher Scheme on 13 November 2023. Through providing rewards, eligible Hong Kong elderly persons aged 65 or above are encouraged to use vouchers for receiving designated primary healthcare (“PHC”) services such as health assessment, chronic disease screening and management provided by private healthcare service providers. As long as an elderly person’s principal reason for visit to a healthcare service provider is to receive designated PHC services, the amount of vouchers used by the elderly person on that occasion can be accumulated for earning reward, which can be used for settling fees for designated PHC services in future.

Designated PHC services under the Pilot Reward Scheme are applicable to outpatient services on preventive and follow-up/monitoring of long term conditions provided by the above-mentioned 12 designated outpatient departments of the SHSMU.

Contact

Shenzhen Hospital of Southern Medical University

Address: No.13, Xinhu Road, Baoan District, Shenzhen
Telephone enquiry: (+86) 0755-23329999
Website: http://www.smuszh.com/en