Peking University Shenzhen Hospital

Highlights

Health care vouchers are issued and claimed through an electronic platform. Eligible elderly persons need not pre-register, collect or carry the vouchers.

Starting from 28 August 2025, elderly persons who attend general outpatient can make an appointment registration through a variety of methods: the Peking University Shenzhen Hospital (“PKUSZH”) Official WeChat Account, the Health 160 Platform or the outpatient appointment hotline 0755-83088770. On the day of consultation, elderly persons should bring along a valid Hong Kong Identity Card or Certificate of Exemption issued by the Immigration Department of the Government of Hong Kong Special Administrative Region, arrive at the Outpatient Convenience Service Center on 1/F of the Outpatient Building 30 minutes before the appointment to create an eHealth (Subsidies) account. Staff will assist in creation of account and ticketing. If an elderly person has an eHealth (Subsidies) account created, he/she can collect the ticket directly. An elderly person shall wait at the corresponding clinic area according to his/her registration timeslot after collecting the ticket. Elderly persons can use vouchers to pay for the fees at Window 7 of the Cashier on 2/F of the Outpatient Building after receiving services if required.

Elderly persons will need to provide consent to join Electronic Health System (“eHealth”) (if not already) before they could use vouchers outside Hong Kong.

The PKUSZH will make voucher claim for the elderly person. At the same time, the record of voucher usage in the elderly person’s account will also be updated. Upon completion of the process of making voucher claim, the PKUSH will give a printed record of the voucher balance to the elderly person for retention. However, elderly persons cannot use vouchers to pay for the same episode of service with service fees being covered by national medical insurance.

Designated departments of PKUSZH at which the use of health care vouchers are allowed

Health care vouchers can be used for the outpatient services, including preventive care services as well as curative and rehabilitative services, provided by the following 14 outpatient departments of the PKUSZH:

• Internal Medicine Department
• Surgery Department
• Orthopaedics
• Gynecology
• Stomatology Department
• Otorhinolaryngology (ENT) Department
• Ophthalmology Department
• Traditional Chinese Medicine (TCM) Department
• Rehabilitation Department
• Dermatology Department
• General Medicine Department
• Nutrition Department
• Health Checkup Department
• Nurse Specialist Clinic

Services applicable for the Elderly Health Care Voucher Pilot Reward Scheme

A three-year Elderly Health Care Voucher Pilot Reward Scheme (“Pilot Reward Scheme”) is rolled out under the Elderly Health Care Voucher Scheme on 13 November 2023. Through providing rewards, eligible Hong Kong elderly persons aged 65 or above are encouraged to use vouchers for receiving designated primary healthcare (“PHC”) services such as health assessment, chronic disease screening and management provided by private healthcare service providers. As long as an elderly person’s principal reason for visit to a healthcare service provider is to receive designated PHC services, the amount of vouchers used by the elderly person on that occasion can be accumulated for earning reward, which can be used for settling fees for designated PHC services in future.

Designated PHC services under the Pilot Reward Scheme are applicable to outpatient services on preventive and follow-up/monitoring of long term conditions provided by the above-mentioned 14 designated outpatient departments/clinics of the PKUSZH.

Contact

Peking University Shenzhen Hospital

Address: No. 1120, Lianhua Road, Futian District, Shenzhen
Telephone enquiry: (+86) 0755-83923333
Website: http://www.pkuszh.com/ENGLISH