Huizhou Central People's Hospital

Highlights

Health care vouchers are issued and claimed through an electronic platform. Eligible elderly persons need not pre-register, collect or carry the vouchers.

Starting from 13 August 2025, elderly persons can make an appointment through the Huizhou Central People’s Hospital (“HZCPH”) front desk appointment hotline (+86) 0752-2288198 / 2288199 or visit in person the Service Counter for Hong Kong Elderly Health Care Voucher of the Customer Service Center at the Outpatient Lobby on G/F of the Outpatient Building. Upon attending the medical appointment, elderly persons should visit the Service Counter for Hong Kong Elderly Health Care Voucher of the Customer Service Center at Outpatient Lobby on G/F of the Outpatient Building, present a valid Hong Kong Identity Card (“HKID”) or Certificate of Exemption (“CoE”) issued by the Immigration Department (“ImmD”) of the Government of Hong Kong Special Administrative Region (“HKSAR”) to undergo identity verification and complete relevant procedure, and wait at the corresponding clinic area according to their registration timeslot. For payment settlement, elderly persons can use vouchers to pay for the fees at the Cashier for Elderly Health Care Voucher on G/F of the Outpatient Building.

If an elderly person is attending the Traumatic Emergency Center, he/she can receive treatment in order after undergoing triage at the emergency triage with a valid HKID or CoE issued by the ImmD of the Government of HKSAR. For payment settlement, elderly persons should undergo identity verification at the Cashier for Elderly Health Care Voucher of the Traumatic Emergency Center and use vouchers to pay for the fees.

Elderly persons will need to provide consent to join Electronic Health System (“eHealth”) (if not already) before they could use vouchers outside Hong Kong.

The HZCPH will make voucher claim for the elderly person. At the same time, the record of voucher usage in the elderly person’s account will also be updated. Upon completion of the process of making voucher claim, the HZCPH will give a printed record of the voucher balance to the elderly person for retention. However, elderly persons cannot use vouchers to pay for the same episode of service with service fees being covered by national medical insurance.

Designated departments of HZCPH at which the use of health care vouchers are allowed

Health care vouchers can be used for the outpatient services, including preventive care services as well as curative and rehabilitative services, provided by the following 10 outpatient departments of the HZCPH:

• Department of Internal Medicine
• Department of Surgery
• Department of Traditional Chinese Medicine
• Traumatic Emergency Center
• Department of Ophthalmology
• Department of Stomatology
• Department of Orthopedics
• Department of Gynecology
• Health Examination Center
• Department of Nutrition

Services applicable for the Elderly Health Care Voucher Pilot Reward Scheme

A three-year Elderly Health Care Voucher Pilot Reward Scheme (“Pilot Reward Scheme”) is rolled out under the Elderly Health Care Voucher Scheme on 13 November 2023. Through providing rewards, eligible Hong Kong elderly persons aged 65 or above are encouraged to use vouchers for receiving designated primary healthcare (“PHC”) services such as health assessment, chronic disease screening and management provided by private healthcare service providers. As long as an elderly person’s principal reason for visit to a healthcare service provider is to receive designated PHC services, the amount of vouchers used by the elderly person on that occasion can be accumulated for earning reward, which can be used for settling fees for designated PHC services in future.

Designated PHC services under the Pilot Reward Scheme are applicable to outpatient services on preventive and follow-up/monitoring of long term conditions provided by the above-mentioned 10 designated outpatient departments of the HZCPH.

Contact

Huizhou Central People’s Hospital

Address: No. 41, Goose Ridge North Road, Huizhou
Telephone enquiry: (+86) 0752-2288538
Website: http://www.hzch.gd.cn