Guangdong Clifford Hospital

Highlights

Health care vouchers are issued and claimed through an electronic platform. Eligible elderly persons need not pre-register, collect or carry the vouchers.

Starting from 9 July 2025, elderly persons can visit the Hong Kong Elderly Health Care Voucher reception desk on 1/F, Building 2 of the Guangdong Clifford Hospital (“GDCH”), present a valid Hong Kong Identity Card or Certificate of Exemption issued by the Immigration Department of the Government of Hong Kong Special Administrative Region to complete relevant procedure and identity verification, and then make registration in person or through the WeChat Official Account of Guangdong Clifford Hospital. Elderly persons can use vouchers to pay for the fees at the Cashier for Elderly Health Care Voucher on 1/F, Building 2 after receiving outpatient healthcare services at the designated outpatient departments.

If the elderly person is under emergency care, he/she should visit the emergency waiting area and wait in line for treatment after emergency pre-examination and triage. Upon completion of emergency treatment, vouchers may be used to pay for the fees of relevant services at the Emergency Cashier.

Elderly persons who have received services at the hospital before can make a reservation through the WeChat Official Account of Guangdong Clifford Hospital.

Elderly persons will need to provide consent to join Electronic Health System (“eHealth”) (if not already) before they could use vouchers outside Hong Kong.

The GDCH will make voucher claim for the elderly person. At the same time, the record of voucher usage in the elderly person’s account will also be updated. Upon completion of the process of making voucher claim, the GDCH will give a printed record of the voucher balance to the elderly person for retention. However, elderly persons cannot use vouchers to pay for the same episode of service with service fees being covered by national medical insurance.

Designated departments of GDCH at which the use of health care vouchers are allowed

Health care vouchers can be used for the outpatient services, including preventive care services as well as curative and rehabilitative services, provided by the following 13 outpatient departments of the GDCH:

• Department of Internal Medicine
• Department of Surgery
• Gynecology
• Traditional Chinse Medicine (TCM) Clinic
• Rehabilitation Department
• Orthopedics
• Ophthalmology
• ENT Department
• Dentistry
• Health Checkup Department
• General Medicine Clinic
• Emergency Department
• Nursing Clinic

Services applicable for the Elderly Health Care Voucher Pilot Reward Scheme

A three-year Elderly Health Care Voucher Pilot Reward Scheme (“Pilot Reward Scheme”) is rolled out under the Elderly Health Care Voucher Scheme on 13 November 2023. Through providing rewards, eligible Hong Kong elderly persons aged 65 or above are encouraged to use vouchers for receiving designated primary healthcare (“PHC”) services such as health assessment, chronic disease screening and management provided by private healthcare service providers. As long as an elderly person’s principal reason for visit to a healthcare service provider is to receive designated PHC services, the amount of vouchers used by the elderly person on that occasion can be accumulated for earning reward, which can be used for settling fees for designated PHC services in future.

Designated PHC services under the Pilot Reward Scheme are applicable to outpatient services on preventive and follow-up/monitoring of long term conditions provided by the above-mentioned 13 designated outpatient departments of the GDCH.

Contact

Guangdong Clifford Hospital

Address: No.1 and 3, Hongfu Road, Panyu District, Guangzhou
Telephone enquiry: (+86) 020-8451 8222
Website: http://www.clifford-hospital.org