The First People's Hospital of Zhaoqing

Highlights

Health care vouchers are issued and claimed through an electronic platform. Eligible elderly persons need not pre-register, collect or carry the vouchers.

Starting from 28 August 2025, elderly persons can make an appointment through the following three methods: The First People’s Hospital of Zhaoqing (“FPHZQ”) WeChat mini program , calling the Appointment and Registration Counter of the hospital (0758-2102100／2102101), or visiting in person the Service Counter for Hong Kong Elderly Health Care Voucher at the Registration and Cashier on G/F of the Outpatient Building of FPHZQ. If an elderly person has an eHealth (Subsidies) account created, he/she can make an outpatient reservation through The First People’s Hospital of Zhaoqing WeChat mini program directly.

Upon arrival for consultation, elderly persons shall visit in person the One-stop Service Center at the Outpatient Lobby or the Service Counter for Hong Kong Elderly Health Care Voucher at the Registration and Cashier on G/F of the Outpatient Building, present a valid Hong Kong Identity Card (“HKID”) or Certificate of Exemption (“CoE”) issued by the Immigration Department (“ImmD”) of the Government of the Hong Kong Special Administrative Region to undergo identity verification and complete relevant procedure, and wait at the corresponding clinic area according to their registration timeslot. Elderly persons can use vouchers to pay for the fees at the Cashier Counter for Elderly Health Care Voucher on G/F of the Outpatient Building after receiving services.

If an elderly person is attending the Emergency Department, he/she should receive treatment in order after registering at the Emergency Registration and Cashier with a valid HKID or CoE issued by the ImmD. Elderly persons should visit the Cashier Counter for Elderly Health Care Voucher of the Emergency Department to undergo identity verification and use vouchers to pay for the fees after receiving treatment.

Elderly persons will need to provide consent to join Electronic Health System (“eHealth”) (if not already) before they could use vouchers outside Hong Kong.

The FPHZQ will make voucher claim for the elderly person. At the same time, the record of voucher usage in the elderly person’s account will also be updated. Upon completion of the process of making voucher claim, the FPHZQ will give a printed record of the voucher balance to the elderly person for retention. However, elderly persons cannot use vouchers to pay for the same episode of service with service fees being covered by national medical insurance.

Designated departments of FPHZQ at which the use of health care vouchers are allowed

Health care vouchers can be used for the outpatient services, including preventive care services as well as curative and rehabilitative services, provided by the following 14 outpatient departments of the FPHZQ:

• Department of Internal Medicine
• Department of Surgery
• Department of Orthopedics
• Department of Gynecology
• Department of Stomatology
• Department of Otorhinolaryngology
• Department of Ophthalmology
• Wound Repair Center
• Department of Traditional Chinese Medicine
• Rehabilitation Department
• Department of Dermatology
• Weight Management Center
• Physical Examination Center
• Emergency Department

Services applicable for the Elderly Health Care Voucher Pilot Reward Scheme

A three-year Elderly Health Care Voucher Pilot Reward Scheme (“Pilot Reward Scheme”) is rolled out under the Elderly Health Care Voucher Scheme on 13 November 2023. Through providing rewards, eligible Hong Kong elderly persons aged 65 or above are encouraged to use vouchers for receiving designated primary healthcare (“PHC”) services such as health assessment, chronic disease screening and management provided by private healthcare service providers. As long as an elderly person’s principal reason for visit to a healthcare service provider is to receive designated PHC services, the amount of vouchers used by the elderly person on that occasion can be accumulated for earning reward, which can be used for settling fees for designated PHC services in future.

Designated PHC services under the Pilot Reward Scheme are applicable to outpatient services on preventive and follow-up/monitoring of long term conditions provided by the above-mentioned 14 designated outpatient departments of the FPHZQ.

Contact

The First People’s Hospital of Zhaoqing

Address: No.9, Donggang East Road, Zhaoqing
Telephone enquiry: (+86) 0758-2102104
Website: http://www.zqts.com