The Elderly Health Care Voucher Scheme of the Government of the Hong Kong Special Administrative Region (“HKSARG”) - Scheme at the University of Hong Kong - Shenzhen Hospital (“HKU-SZ Hospital”)

Background

The Elderly Health Care Voucher Scheme is launched by the HKSARG to provide subsidies for Hong Kong elders aged 70 or above and holding a valid Hong Kong Identity Card or Certificate of Exemption issued by the Immigration Department of the HKSARG to use private primary care services. Starting from 1 July 2017, the eligibility age for the Scheme has been lowered from 70 to 65. At present, the annual voucher amount per eligible elder is HK$2,000. The unspent voucher amount can be carried forward and accumulated for use in subsequent years, subject to a ceiling of HK$8,000. In 2018 and 2019, each eligible elder was also provided with an additional voucher amount of $1,000 on a one-off basis in that year.

The HKU-SZ Hospital, wholly invested by the Shenzhen Government and managed by the University of Hong Kong, is a comprehensive public hospital.  Since its trial operation on 1 July 2012, the Hospital has been providing healthcare services to the public in addition to undertaking research and teaching.

The HKSARG has launched a Pilot Scheme at the HKU-SZ Hospital on 6 October 2015 to enable eligible Hong Kong elders to use health care vouchers to pay for the fees of outpatient services provided by designated clinics/departments of the HKU-SZ Hospital.  The Pilot Scheme has been regularised with effect from 26 June 2019.

What are the eligibility criteria for joining the Elderly Health Care Voucher Scheme?

Starting from 1 July 2017, the eligibility age for the Elderly Health Care Voucher Scheme has been lowered from 70 to 65. Hong Kong elders aged 65 or above who hold a valid Hong Kong Identity Card or Certificate of Exemption issued by the Immigration Department of the HKSARG can join the Scheme. Nevertheless, an elder who obtained a Hong Kong Identity Card by virtue of a previous permission to land or remain in Hong Kong granted to him/ her and such permission has expired or ceased to be valid is not eligible to use vouchers.

How to collect and use health care vouchers at the HKU-SZ Hospital?

Health care vouchers are issued and claimed through an electronic platform.  Eligible elders need not pre-register, collect or carry the vouchers. 

Elders should visit in person the 1st Floor Shroff Office of the Outpatient and Medical Service Block, the Shroff Office of the Accident and Emergency Department at B1 Floor or the Shroff Office of the Health Assessment and Management Center of the HKU-SZ Hospital, show a valid Hong Kong Identity Card or Certificate of Exemption issued by the Immigration Department of the HKSARG and indicates his/her wish to use health care vouchers to pay for the fee of outpatient services received from the designated clinics/departments* on that day.

The Hospital will make voucher claim for the elder.  At the same time, the record of voucher usage in the elder’s account will also be updated.  Upon completion of the process of making voucher claim, the Hospital will give a printed record of voucher balance to the elder for retention.

*At which clinics/departments of the HKU-SZ Hospital can health care vouchers be used?
Health care vouchers can be used for the outpatient services (including preventive care services as well as curative and rehabilitative services) provided by the following Outpatient Medical Centers/ Medical Service Departments of the HKU-SZ Hospital:

  • Outpatient Medical Center - Family Medicine Clinic
  • Outpatient Medical Center - Health Assessment and Management Centre
  • Outpatient Medical Center - Accident and Emergency Department
  • Outpatient Medical Center - Orthopedic Clinic
  • Outpatient Medical Center - Ophthalmology Clinic
  • Outpatient Medical Center - Dental Clinic
  • Outpatient Medical Center - Chinese Medicine Clinic
  • Outpatient Medical Center - Medicine Clinic
  • Outpatient Medical Center - Gynaecology Clinic
  • Outpatient Medical Center - Surgery Clinic
  • Outpatient Medical Center - Rehabilitation Clinic
  • Medical Service Department - Physiotherapy Department
  • Medical Service Department - Department of Medical Imaging
  • Medical Service Department - Department of Clinical Microbiology and Infection Control
  • Medical Service Department - Department of Pathology

Please note that health care vouchers are not applicable to inpatient services, pre-paid healthcare services and day surgery procedures, such as cataract surgery and endoscopy services.

In using vouchers to pay for the fees of healthcare services provided by the HKU-SZ Hospital, will the amount be calculated in Hong Kong Dollars or Renminbi?

As the vouchers are in Hong Kong dollars (“HK$”) while the fees for healthcare services provided by the HKU-SZ Hospital are in Renminbi (“RMB”), the voucher amount to be deducted under the Scheme at the HKU-SZ Hospital is calculated according to a monthly updated voucher conversion factor.  Details are as follows:

The voucher conversion factor is updated by the HKSARG on a monthly basis and displayed at the 1st Floor Shroff Office of the Outpatient and Medical Service Block, the Shroff Office of the Accident and Emergency Department at B1 Floor and the Shroff Office of the Health Assessment and Management Center of the HKU-SZ Hospital for elders' reference.

The monthly voucher conversion factor is calculated based on the average exchange rates of RMB to HKD quoted by the Hong Kong Association of Banks of five working days counting backwards from the last 4th working date of the previous month.  The average of the buying and selling exchange rates of RMB to HKD of these five days will then be rounded to three decimal places (For example, 1:1.227).   

Example 1: Assuming a voucher conversion factor of 1:1.127 on the consultation day and a service fee of RMB¥200, if an elder chooses to use vouchers to fully settle the fee, the voucher amount to be deducted from the elder’s voucher account will be HK$225.

(i.e. RMB¥200 x 1.127 = HK$225.4, rounded to the nearest dollar is HK$225)

Example 2: Assuming a voucher conversion factor of 1:1.255 on the consultation day and a service fee of RMB¥500, if an elder chooses to pay RMB¥300 of the fee by vouchers and settle the rest of the fee of RMB¥200 by cash, the voucher amount to be deducted from the elder’s voucher account will be HK$377.

(i.e. RMB¥300 x 1.255 = HK$376.5, rounded to the nearest dollar is HK$377)

Can an elder create a joint voucher account with his/her spouse to facilitate future use by either party?

Health care vouchers can only be used by the eligible elder.  Each elder should create his/her own voucher account.  Vouchers cannot be redeemed for cash or transferred to or shared with another person."

Is there a maximum accumulation limit for the unspent voucher amount cumulated in the voucher account?

On 1 January each year, the voucher amount elders are eligible to receive for that year will be automatically deposited in their voucher accounts. The unspent voucher amount in previous years can be carried forward but there is a maximum accumulation limit. In other words, the sum of voucher amount for the current year and those carried forward from previous years cannot exceed the $8,000 accumulation limit.

As any voucher amount exceeding the limit will be forfeited, elders are encouraged to make good use of the vouchers. 

How to check the voucher balance in the voucher account?

If the elders already have their voucher accounts created, elders or their relatives / friends authorised by them can check the following from the Scheme website (www.hcv.gov.hk) or the voucher balance enquiry hotline (telephone number: (852) 2838 0511) by entering the Hong Kong Identity Card number and date of birth of the elder: the elder’s voucher balance, the amount of vouchers to be deposited in the elder’s account on 1 January of the coming year and the amount of vouchers expected to be forfeited on that day due to the accumulation limit being exceeded. Elders may also refer to the latest “Notice on Use of Health Care Voucher” received after using the vouchers.

More information

For further information concerning the Scheme at the HKU-SZ Hospital or other information about the elderly health care vouchers, please visit the Elderly Health Care Voucher Scheme website at www.hcv.gov.hk or call the enquiry hotline (telephone number: (852)2838 2311).

Health Care Voucher Unit of the Department of Health

Address: 1/F, Central District Health Centre, 1 Kau U Fong, Central, Hong Kong

Enquiry hotline: (852) 2838 2311 (24 hours Interactive Voice Response System)

Website: www.hcv.gov.hk

E-mail Address: hcvu@dh.gov.hk

 

HKU-SZ Hospital

Address: 1, Haiyuan 1st Road, Futian District, Shenzhen, Guangdong (Joint of Baisi and Qiaocheng East Road)

Postal Code: 518053

Appointment Hotline: (86) 0755-86913399

Website: www.hku-szh.org

Poster of the Scheme

Leaflet of the Scheme

FAQ