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Elderly Health Care Voucher Pilot Reward Scheme

Elderly Health Care Voucher Pilot Reward Scheme

Highlights

To promote primary healthcare by optimising the use of resources, the Government will provide rewards to eligible Hong Kong elderly persons aged 65 or above to encourage their use of Health Care Vouchers (“Vouchers”) for receiving designated primary healthcare (“PHC”) services such as health assessment, chronic disease screening and management provided by private healthcare service providers.

As long as an elderly person’s principal reason for visit to a healthcare service provider is to receive designated PHC services, the amount of Vouchers used by the elderly person on that occasion can be accumulated for earning reward, which can be used for settling fees for such designated PHC services in future.

Once an elderly person has accumulated Voucher spending of $1,000 or above on designated PHC services within the same year, the eHealth System (Subsidies) will automatically allot $500 reward to his/her Voucher account.

The Elderly Health Care Voucher Pilot Reward Scheme (“Pilot Reward Scheme”) was launched in 2023, initially for a period of three years. In February 2026, it was announced that the Pilot Reward Scheme will be extended for two years until 31 December 2028. An elderly person can be allotted the reward once each year at most; and may therefore obtain $2,500 reward at most over the term of the Pilot Reward Scheme, i.e. from 2024 to 2028.

What are Designated Primary Healthcare Services?

Designated PHC services under the Pilot Reward Scheme include:

Medical practitioners, Chinese medicine practitioners and Dentists enrolled in the Elderly Health Care Voucher Scheme ("EHVS")
  • Services on preventive and follow-up/monitoring of long-term conditions, such as:
    • Medical practitioners: health assessment, body check, screening, vaccination, prescription of preventive drugs, and treatment for chronic diseases, etc.
    • Chinese medicine practitioners: health assessment and chronic disease management, etc.
    • Dentists: dental examination, scaling, extraction and filling, etc.
Chronic Disease Co-care Scheme
  • Hypertension and diabetes mellitus screening services
  • Medical consultations, drugs (if applicable), laboratory investigations, nurse clinic services and allied health services in the treatment phase
District Health Centres/District Health Centre Expresses
  • Personalised services including the Chronic Disease Management Programme on osteoarthritic knee pain and low back pain; as well as the Community Rehabilitation Programme focusing on post-myocardial infarction, hip fracture and stroke, etc.
The University of Hong Kong - Shenzhen Hospital and its Health Centre
  • Outpatient services on preventive and follow-up/monitoring of long-term conditions provided at the following venues:
    • 11 designated Outpatient Medical Centers: Family Medicine Clinic, Health Assessment and Management Center, Accident and Emergency Department, Orthopedic Clinic, Ophthalmology Clinic, Dental Clinic, Chinese Medicine Clinic, Medicine Clinic, Gynaecology Clinic, Surgery Clinic, Rehabilitation Clinic
    • Huawei Li Zhi Yuan Community Health Center
Pilot Medical Institutions under the Elderly Health Care Voucher Greater Bay Area Pilot Scheme
  • Outpatient services on preventive and follow-up/monitoring of long-term conditions provided at the following venues:
    • The First Affiliated Hospital, Sun Yat-sen University
      9 designated outpatient clinics/departments: Department of Internal Medicine, Department of Surgery, Department of Gynecology, Department of Ophthalmology, Department of Stomatology, Department of Rehabilitation Medicine, Department of Traditional Chinese Medicine, TCM, Healthcare Management Center, and Department of Emergency Medicine
    • Zhongshan Chen Xinghai Hospital of Integrated Traditional Chinese and Western Medicine
      13 designated outpatient clinics/departments: General Outpatient Clinic, Internal Medicine Department, Surgical Department, Health Check Center, Disease Prevention Center, Emergency Department, Dental Department, Disease Prevention Center by Herbal Medicine, Rehabilitation Department, Massage Department, Orthopaedics Department, Gynaecology Department and Ophthalmology Department
    • Shenzhen New Frontier United Family Hospital
      9 designated outpatient departments: Family Medicine, Health Management, Dental, Ophthalmology, Surgery, Orthopedics, Internal Medicine, Gynecology and ENT
    • Shenzhen C.K.J Stomatological Hospital
    • Dental Bauhinia Specialty Service Center (Shenzhen)/Dental Bauhinia General Care Center (Shenzhen)
    • Nansha Division of The First Affiliated Hospital, Sun Yat-sen University
      14 designated outpatient departments: Department of Internal Medicine, Department of Surgery, Department of Gynecology, Department of Ophthalmology, Department of Otorhinolaryngology, ENT, Department of Stomatology, Department of Dermatology, Department of Rehabilitation Medicine, Department of Traditional Chinese Medicine, TCM, Department of Neurology, Department of Cardiovascular Medicine, Department of Nutrition, Health Management Center and Department of Emergency Medicine
    • Dongguan Tungwah Hospital
      14 designated outpatient departments: Internal Medicine Department, Surgery Department, Orthopedics Department, Gynecology Department, Ophthalmology Department, Stomatology Department, Emergency Medicine Department, General Medical Practice, Clinical Nutrition Department, Traditional Chinese Medicine Department, Physical Examination Department, Dermatology Department, Rehabilitation Department and Clinical Psychology Department
    • The Fifth Affiliated Hospital, Sun Yat-sen University
      16 designated outpatient clinics/departments: Department of Internal Medicine, Department of Surgery, Department of Orthopedics, Department of Cardiology, Department of Neurology, Department of Gynecology, Department of Traditional Chinese Medicine, Department of Dermatology, Department of Ophthalmology, Department of Otolaryngology-Head & Neck Surgery, Department of Stomatology, Department of Rehabilitation Medicine, Department of Psychiatry & Psychology, Department of Clinical Nutrition, Health Management Center and Department of Emergency Medicine
    • Zhuhai People’s Hospital
      15 designated outpatient clinics/departments: Department of Internal Medicine, Department of Surgery, Department of Orthopaedics, Department of Gynecology, Department of Ophthalmology, Department of Stomatology, Department of Otorhinolaryngology, Department of Traditional Chinese Medicine, Department of Rehabilitation Medicine, Department of Emergency Medicine, Department of General Medicine, Health Management Center, Department of Dermatology, Department of Psychological Counseling and Department of Clinical Nutrition
    • Zhongshan Hospital of Traditional Chinese Medicine
      12 designated outpatient clinics/departments: Internal Medicine, Surgery, Orthopedics, Opthalmology, Otorhinolaryngology, Gynecology, Traditional Chinese Medicine Characteristics Clinic, Health Management Center, Psychology Department, Department of Sleep Medicine, Department of Stomatology and Emergency Department
    • The Guangdong Clifford Hospital
      13 designated outpatient clinics/departments: Department of Internal Medicine, Department of Surgery, Gynecology, Traditional Chinese Medicine (TCM) Clinic, Rehabilitation Department, Orthopedics, Ophthalmology, ENT Department, Dentistry, Health Checkup Department, General Medicine Clinic, Emergency Department and Nursing Clinic
    • The First People’s Hospital of Foshan
      14 designated outpatient clinics/departments: Department of Internal Medicine, Department of Surgery, Department of Orthopedics, Department of Gynecology, Department of General Practice, Department of Stomatology, Department of Traditional Chinese Medicine, Health Management Center, Department of Otorhinolaryngology, Department of Opthalmology, Department of Rehabilitation Medicine, Department of Infectious Diseases, Emergency Department and Department of Clinical Nutrition
    • The Eighth Affiliated Hospital of Southern Medical University (Previously: Shunde Hospital of Southern Medical University)
      15 designated outpatient clinics/departments: Department of Internal Medicine, Department of Surgery, Department of Orthopaedics, Department of Gynaecology, Department of Dentistry, Department of Chinese Medicine, Department of Health Management, Department of Otolaryngology – Head and Neck Surgery, Department of Ophthalmology, Department of Rehabilitation, Department of Clinical Psychology, Department of Dermatology and Venereology, Department of General Practice, Department of Accident and Emergency (A&E) and Department of Nutrition
    • Guangdong Provincial Hospital of Chinese Medicine
      10 designated outpatient departments: Department of Internal Medicine, Department of Surgery, Department of Ophthalmology, Department of Otolaryngology Head and Neck, Department of Stomatology, Department of Orthopedics, Department of Gynecology, Department of Dermatology, Department of Breast and Department of Acupuncture
    • Jiangmen Central Hospital
      16 designated outpatient departments: Department of Internal Medicine, Department of Physical Medicine and Rehabilitation, Department of Infectious Disease, Department of Traditional Chinese Medicine, Department of Psychiatry and Psychology, Department of Nutrition, Health Management Center, Department of Surgery, Department of Orthopedics, Department of Gynecology, Department of Ophthalmology, Dental Department, Department of Otorhinolaryngology, Department of Dermatology, Department of Nursing and Emergency Department
    • Huizhou Central People’s Hospital
      10 designated outpatient departments: Department of Internal Medicine, Department of Surgery, Department of Traditional Chinese Medicine, Traumatic Emergency Center, Department of Ophthalmology, Department of Stomatology, Department of Orthopedics, Department of Gynecology, Health Examination Center and Department of Nutrition
    • The First People’s Hospital of Zhaoqing
      14 designated outpatient departments: Department of Internal Medicine, Department of Surgery, Department of Orthopedics, Department of Gynecology, Department of Stomatology, Department of Otorhinolaryngology, Department of Ophthalmology, Wound Repair Center, Department of Traditional Chinese Medicine, Rehabilitation Department, Department of Dermatology, Weight Management Center, Physical Examination Center and Emergency Department
    • Shenzhen Hospital of Southern Medical University
      12 designated outpatient departments: Internal Medicine Department, General Surgery Department, Orthopedic Department, Traditional Chinese Medicine Department, General Practice Department, Gynaecology Department, Rehabilitation Medicine Department, Stomatology Department, Emergency Department, Ophthalmology Department, Otolaryngology (ENT) Department and Health Management Center
    • Peking University Shenzhen Hospital
      14 designated outpatient clinics/departments: Internal Medicine Department, Surgery Department, Orthopaedics, Gynecology, Stomatology Department, Otorhinolaryngology (ENT) Department, Ophthalmology Department, Traditional Chinese Medicine (TCM) Department, Rehabilitation Department, Dermatology Department, General Medicine Department, Nutrition Department, Health Checkup Department and Nurse Specialist Clinic


Reward Mechanism

  Reward for
Year 2026		 Reward for
Year 2027		 Reward for
Year 2028
Reward amount After having accumulated Voucher spending of $1,000 or above on
designated PHC services each year, $500 reward will be allotted
(at most once a year) for using on designated PHC services in future.
Period for
accumulating
use of
Vouchers to
obtain reward		 1 January 2026 to
31 December 2026		 1 January 2027 to
31 December 2027		 1 January 2028 to
31 December 2028
Period for using reward 1 January 2026 to
31 December 2027		 1 January 2027 to
31 December 2028		 1 January 2028 to
31 December 2029
  • As a special arrangement, the period for accumulating Voucher spending for the first-year reward (i.e. reward for year 2024) will begin on 13 November 2023 and end on 31 December 2024. The corresponding accumulation period for the following years will begin on 1 January and end on 31 December of the year respectively.
  • Only the Voucher amount used within the same year will count towards the accumulated amount. Accumulated Voucher spending will be reset to zero at the start of each year (normally 1 January), and any previously accumulated amount will lapse on that day.
  • The reward will be immediately allotted once the accumulated Voucher spending recorded in the eHealth System (Subsidies) reaches $1,000. An SMS message will be sent to the mobile phone number provided by the elderly person as notification, which will also show the expiry date of the reward.
  • The reward will expire by the end of the following year. Unused reward cannot be accumulated and will lapse after the expiry date.
  • When an elderly person uses Vouchers to pay for designated PHC services, the eHealth System (Subsidies) will automatically deduct the relevant fee from the reward (if available) first, and then deduct the remaining fee from the balance in his/her Voucher account (if necessary).
  • According to the “user accumulates” principle, if an elderly person uses his/her spouse’s Vouchers to pay for designated PHC services, the amount spent will only be recorded as his/her own accumulated Voucher spending instead of his/her spouse’s.
  • After using the reward to pay for designated PHC services, an elderly person will receive an SMS message showing the balance of the reward and the expiry date.
  • Shared use of reward between spouses is not allowed.

Reminder

  • The reward for each year comes with an expiry date, after which it will lapse. Elderly persons should take note and make thorough plan on how to make the best use of the reward for designated PHC services before it expires.
  • The Department of Health (“DH”) and healthcare service providers will never, in relation to the use of Vouchers (including reward), ask elderly persons to provide information about their bank accounts (including passwords) via phone calls or SMS messages, or to click on a web link Elderly persons should stay vigilant against scams.
  • The DH will strictly deal with all suspected cases of non-compliance in accordance with the established monitoring mechanism, and take appropriate measures / actions such as referring cases to the law enforcement agencies and / or the relevant professional regulatory boards / councils for follow-up as appropriate.

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